FAQ

Please mail us at customercare@ravisaa.com to initiate a return or an exchange mentioning your order number. Items sent back to us without first requesting a return will not be accepted

To be eligible for a return, all products must be returned to us at our address within a strict 7 calendar days of the date of purchase. We ask that you return the goods unused, with all the original tags intact, along with the original packaging such as dust bags, boxes and dispatch note supplied with your delivery. –

Once we receive the return shipment in our warehouse, an email confirming receipt of the package will be sent, and your request for returns/exchange would be processed.

Orders once placed cannot be cancelled. Please initiate a refund request instead.

If 7 days have gone by since your date of receipt of your product, unfortunately we will be unable to offer you a return. Returns that are damaged or soiled, washed or altered may not be accepted and may be sent back to the customer and/or a refund refused. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please ensure you include your order number when returning any items, as without this we are unable to complete your return.

Shipping costs are non-refundable. If you opt for a return, the cost of original shipping will be deducted from the amount. In case your original order qualified for Free Shipping, a flat courier charge of Rs. 300 will be deducted while processing the refund.

You will be responsible for paying for your own shipping for returning your item to us. You are responsible for the financial value of any goods that are being returned until we receive them, so we recommend that you use a track-able courier service and retain proof of postage.

Refunds will be processed through the same mode as the original payment within 7 business days.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) .Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on gift cards.

We accept payments via Debit Card, Credit Card, and Net Banking (almost all prominent banks in India). We do not offer COD.

All payments carried out on our website are secured, fast and protected under SSL certificate. All banking information are stored by banking partners on highly protected servers. Partnered with the best platforms of each country, we offer the best possible payment experience available.

This integrated system is entirely protected via the Gateway server, with certificate of authentication. Confidential data (customer identification and credit card numbers) are stored only by banking partners on highly protected servers. Payments can be made by credit card without additional charges.

This website is owned and operated by SHRAVAN INDIA. Throughout the site, the terms “we”, “us” and “our” refer to SHRAVAN INDIA.

SHRAVAN INDIA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and SHRAVAN INDIA (“we,” “us” or “our”), having its registered office at 16/8, Kalaimagal Nagar, First Main Road, Ekkatuthangal, Chennai-600 032. concerning your access to and use of the www.ravisaa.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”), and any transactions therefrom.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

The Site is intended for users who are major. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

We reserve the right to refuse service to anyone for any reason at any time.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in Indian Rupees.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order-

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

We care about data privacy and security. Please review our Privacy Policy on the Site. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised the Site is hosted in the India. Your submission of personal information through the store is governed by our Privacy Policy.

Policy describes how ravisaa.com (the “Site” or “we”) collects, uses, and discloses your Personal Information This Privacy when you visit or make a purchase from the Site.
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